Reviews

Rm:114: Inside door handle came off in attempt to exit. Had no set pin to keep on. Asked and received second room:120. Smoke alarm chirping. Thought I would exchange with alarm from Rm114. Removed alarm, NO battery in alarm, and NOT WIRED UP! Device guts removed. THIS IS NEGLIGENCE AND UNLAWFUL. (I will report to city authorities) Went to office for battery in morning bringing non functional detector. Didn’t have 9V battery for replacement, promised to have by when we returned from our day out, or delivered to room. Evening back at hotel, key didn’t work, no battery delivered, again back to front office.No battery available from staff. No room service performed. Place is not clean, as closing doors reveals floor and trim behind doors never cleaned. No disposable cups at sink. 1 small bar soap for bath and hand sink. DVI cord to TV bad. I had my own, and used it for wiring between box & TV. Brought my own coffee maker, good thing, none provided. Sheets clean, quiet, gated safe area the upside. Would not stay again.

Horrible, horrible experience with this place. It was disgusting it had a horrible smell. Light switches were black. Left with an almost empty box of Kleenex. The trim on the bathroom was destroyed. The shower was dirty and has looked like it has not been cleaned in forever ever. The kitchen sink still had food in it. The lights on the upstairs bathroom were completely full of brown, goop and dusty. The beds sheets looked like they were not washed. There were crumbs on the sheets and black stains. The kitchen chairs were all full of white stains. The fruit bowl in the kitchen had crumbs in it. The pool had a dirty sock, it was a white sock that was completely black. The registers were Full of black stuff. To say the least this place was disgusting. I would never recommend anybody stay at this place. Here are just a couple of the pictures I got.

Units are clean and basic but were functional for our needs. 5 persons stayed for 6 nights. Erika was extremely helpful. Check-in and check-out went smoothly.

Very friendly staff. The full kitchen accommodated my family's needs

We've come here for the 20+ years during the holidays and have never been disappointed. Our timeshare is typically on the fairway. It's not a 5-star resort but is clean and comfortable, and friendly. The casinos are great and there are pleanty of things to do.

Called ahead of check in and specifically asked what the resort fees would be for my stay. Erika told me there would be NO additional fees when i booked, then at check out we were charged for resort fees anyway. Incidently there is nothing at the hotel that qualifies it as a resort in the first place... a rundown condo development at best. Most people seemed to be living there not vacationing.. a long term care nurse visited several residents on a daily basis.. homeless people were using the laundry facilities and using pool showers etc. It was at least a relatively quiet neighborhood with automatic entry gates (that sometimes work) and a security patrol car that drives about periodically. The laundry room by our unit was completely non functional.. and the (tiny) spa tub by our unit was also out of order for the first half of our stay, when it was finally repaired it was unusable due to over chlorination.. to the point of causing chemical burns and stinging eyes within minutes of getting in. The second laundry room (across the otherside of the compound) was old and dirty and only 2 wash machines worked. With lots of people leaving items in those machines for hours upon the cycle completion etc. Homeless people would somehow gain access to this room and use the electrical outlets to charge batteries and phones etc. But they all seemed friendly and essentially harmless. The pool and spa tub next to this laundry room had a main gate that was permanently locked and another that was hidden around back that the homeless folks were leaving ajar to gain access to the showers etc. The pool and laundry hours are 9am-9pm but they aren't secured and people can and do use them outside those hours.. security doesn't appear to pay any attention. The accommodation itself was dated and grubby.. the carpets had stains all over and looked very dirty (probably owing to the fact they dont supply a vacuum or broom of any kind).. we had to clean the oven before use, and the dishwasher had food stuck to the front of it.. the beds were very, very (maybe too) soft but the bedding and towels etc. appeared clean. We declined towel service for the entire week as we had plenty already in the unit. When it comes to customer service we didnt ask for much but the employees offered little and could perhaps do with some hospitality training to avoid the misunderstandings and overcharging of customers credit cards etc. Not sure how they are claiming to be a FOUR star hotel either... I've stayed in plenty and believe they are three star at best but honestly I'd maybe rate this place as 2 star.

Quiet. Clean. Excellent staff. Steep stairs. Nice updates

Everything has been great. My only suggestion since there is carpet, is access to a vacuum because the sand and dirt in the desert gets everywhere. A cutting board would’ve been helpful too, it’s the only thing missing with all the kitchenware stocked. Also, some type of surface cleaner to clean the table and counters. Other than that, love the amenities and the updated living space and the security of the property.

I stayed in a condo near the office. It was spacious, quiet, nicely furnished and clean. I had the best sleep ever in the feather bed! Erika was in the office and was extremely efficient and sweet.

Great value for the price. Condo was very spacious and with a fully equipped kitchen. Front desk Elizabeth was very nice, friendly and helpful. Bad parts - waited in line at security gate for super long time to get into property. The condo was not very clean at all and the housekeeper left her long hair all over the condo.