Memorable Moments

Guests adore Indian Palms Vacation Club! From world-class golfing and being steps from popular desert festivals, along with being minutes from Downtown Palm Springs, it’s no wonder so many guests return to our resort year after year! Here are a few reviews from our guests.

Google
3.0/5
Sep 15, 2024
Google Grand Pacific Resorts
Everyone who works here is so nice and helpful... Michael, Jose, Ophelia. But we've had a rough visit... the first unit we were in was dirty and run down, the new unit had lots of dirty things- couch cushions, throw pillows, bathroom- medicine cabinet and tub, kitchen- counters dirty & old scratched up skillet, etc, dirty carpet, two cockroaches- one dead, one alive!! But whenever we asked for someone to clean or provide something we needed, it was done!! Thank you so much!!
Grand Pacific Resorts replied on Aug 22, 2024:
Thank you for your feedback. We’re pleased to hear that Michael, Jose, and Ophelia were helpful during your stay. We apologize for the issues you experienced with the cleanliness and condition of the units and are addressing these concerns with our team. We appreciate your patience and are glad that we were able to assist you promptly. Thank you for your understanding, and we hope to provide a more enjoyable experience on your next visit.
Google
1.0/5
Aug 28, 2024
Google Grand Pacific Resorts
Very dirty carpet, roaches & ants in bathroom. No hand rail at front door. No grab bars in bathroom or tub area. This place is not good for elderly people.
Grand Pacific Resorts replied on Aug 28, 2024:
Hi Melinda, we strive for 100% satisfaction, and we regret to find out that you are dissatisfied with your experience. We appreciate you bringing this matter to our attention. If you are willing, please contact us at (877) 867-6506 so we can work towards a resolution. We look forward to hearing from you, thank you.
Google
4.0/5
Jul 22, 2024
Google Grand Pacific Resorts
Erika has been so helpful checking up on us. The text message system is really helpful and convenient. This is my first time here with family and friends and the experience has been fantastic.
Grand Pacific Resorts replied on Jul 25, 2024:
Hi Eli, thank you so much for the positive review and kind comments regarding our staff. We hope you have a great day!
Google
5.0/5
Jul 15, 2024
Google Grand Pacific Resorts
The check in and out process was great customer service. The rooms were clean and spacious. Very relaxing vacation.
Grand Pacific Resorts replied on Jul 18, 2024:
Hi Renee, thank you so much for the positive review and kind comments regarding our staff. We hope to see you again soon, have a great day!
Google
5.0/5
Jun 29, 2024
Google Grand Pacific Resorts
Surprised to find the property to be two stories. Facilities were clean and well kept.
Grand Pacific Resorts replied on Jul 11, 2024:
Hi George, thank you so much for the positive review! We hope to see you again soon, have a great day!
Google
5.0/5
May 29, 2024
Google Grand Pacific Resorts
Safe community, I loved the place. Conveniently located close to shopping centers. The pool was a bit small and water didn’t look clear but regardless I Would def stay here again!
Grand Pacific Resorts replied on May 30, 2024:
Thank you for your review, Ana! We are thrilled to hear that you enjoyed our convenient location near shopping centers, and we look forward to seeing you again in the future!
Google
1.0/5
May 22, 2024
Google Grand Pacific Resorts
This is not about customer service. They are great. This experience is based on the unit itself. It needs an update and the smell is unbearable. I had to go and purchase scented candles and air freshnerplug-ins to try and get the smell out. It's an old stale smell. We will be checking out soon.
Grand Pacific Resorts replied on May 28, 2024:
Thank you for your feedback. We're glad you found our customer service satisfactory, and we apologize for the condition of your unit. We will address the issue immediately to improve the experience for future guests.
Google
5.0/5
May 18, 2024
Google Grand Pacific Resorts
Beautiful accommodations and Erika was great in her communication and checking me in. Thank you
Grand Pacific Resorts replied on May 29, 2024:
Thank you for your kind words and for choosing us for your stay! We're thrilled that you enjoyed our accommodations and the service provided by Erika. We hope to welcome you back again soon, Mark!
Google
5.0/5
Apr 15, 2024
Google Grand Pacific Resorts
Everyone is very nice and makes our time there a good experience. Been owners for years and come to Coachella every year. The team there makes sure everything goes smoothly. Michael and team are great!
Grand Pacific Resorts replied on Apr 16, 2024:
Tamara, thank you so much for your kind words! It's always a pleasure having loyal customers like you. We strive to ensure every visit is a positive and seamless experience. We appreciate your support and look forward to seeing you at this year's festival!
Google
3.0/5
Apr 12, 2024
Google Grand Pacific Resorts
I can't say too much. I was at one of the banquet halls for a funeral reception. Security was mediocre and the overall facility was past its prime.
Grand Pacific Resorts replied on Apr 16, 2024:
J. Plaza, we appreciate your review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one.
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